Ensuring that the recipient of a parcel,
document or engineering visit is aware and available on the day and at
the time specified is a key element of echo's service delivery.
By
calling the customer beforehand, we are able to set and manage their
expectations and book the most convenient time. We will discuss the
task in hand, inform them that the part or document has arrived and
explain any actions that need to be taken prior to the engineer
arriving.
Our in house scheduling and booking management team
ensure that we can complete the required task within the allotted time
window.
This makes the most effective use of our engineering
resources and provides a quality service to both residential and
business customers alike.
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