High value consumer electronics such as LCD, Plasma TV's and projectors are becoming more common place in the home. This makes any warranty exchange more difficult to manage with respect to return transportation due to the size and in most cases the packaging will have been disposed of.

Through our Residential Warranty Exchange Service, we will manage the process to ensure a coordinated exchange and safe return of the faulty unit. This includes booking the appointment, collecting the unit, repackaging it and safely returning it to the supplier. We will provide a dedicated vehicle and packaging for the safe return of the units.

echo can offer additional service enhancements such as holding warranty exchange stock, faulty unit verification on its return and pre-testing and configuration of out going items.

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