echo's Technical Courier Service operates as a virtual field
engineering team that works in partnership with our clients to provide
an integrated part of the service offering.
Having undertaken
the initial diagnosis, you forward the call details to echo's service
centre based in Milton Keynes. A Technical Courier and spare part will
then be scheduled for dispatch to resolve the issue at the business or
residential location.
Working with echo's project team, your
engineers create detailed scripts that document all the actions and
work practices which echo personnel need to ensure a successful
operation.
Working to specific Service Level Agreements, a range
of various response times are available from 2, 4, 6, and 8 hour calls
or Nextday.
Technical Courier Services
- Modular Parts Exchange
and Replacement
|
|
|
|
- Printer and Scanner Exchanges
|
|
|
- Laptop Exchange and Data Transfer
|
|
|
- Chip and Pin Replacements
|
- Instructive Module Exchange
|
- Software Migration and Rollout
|
- Unpacking and Package Removal
|
- Equipment Disposal Collection
|
« Business Services