echo - outsourced technology logistics

Business Services

Business Services provide a virtual engineering workforce of technical and deployment solutions through a partnership model to organisations that have a field based operation. These include corporate service providers, manufacturers and value added resellers. More info...

Working in partnership

Our established solutions provide our partners with access to a virtual engineering workforce that completes over 50,000 transactions per month throughout the UK. We fulfill and close customer service calls efficiently and cost effectively within defined Service Level Agreements and an ISO 9000 quality framework.

Our services provide a seamless interaction between your helpdesk, field operations, logistics and the end user.

We can support your workforce and logistics operations across a range of areas such as Technical Courier, Managed Logistical Infrastructure, Project Management, Engineering Manpower, IT Rollouts and Upgrades, Technical and Warranty Exchange, Configuration Services and PAT Testing.

Cost efficiencies

Optimising your valuable and highly trained workforce and logistics operations are paramount to meeting your budgets and margins. echo's model of single event costing fixes the cost per action anywhere within the UK and therefore contributes to increasing the margin. Working with known failure rates or mean time between failure predictions helps you to forecast and budget the cost of the interventions more accurately.

This is achieved by decreasing the cost per event, ensuring effective use of engineering time by delivering critical spares on time or by echo exchanging the replacement unit in a single transaction without the need for your engineer to return.

echo enhances your service offerings by providing true value for money, access to our virtual engineering workforce and spares and logistical support options 24 hours day 365 days a year.

Quality control

echo's substantial engineering resource of IT engineers, technical couriers and couriers are carefully vetted and security cleared to the appropriate level to match your service requirement and clearance level.
Our services are delivered to both business and home users nationwide.