Courier Midlands

In business, time is money. That’s why you need speedy and reliable couriers.

echo operates a professional courier Midlands service.  Calls are taken 24 hours a day, 365 days a year to transport everything from a single document to large physical goods.

Flexibility and responsiveness are the hallmarks of our approach to customer service. With a continuous focus on refining service delivery, checked against standards of quality and internal benchmarks, we’ve taken customer service to the next level. Along with our committed employees, our deep understanding of customer needs and on-the-ground decision-making, we have the flexibility to deliver what you need.

echo offers a wide range of services tailored to customer requirements:

• Technical warranty exchange service provides the management and exchange of field based products whether it is a complete module or an integral part of the device. Our experienced Technical Couriers will replace and return the faulty or exchanged unit in the most cost effective and efficient way. Our services range from a contractual warranty or support service, to an on-demand project or capacity planning.

• By managed appointment booking and calling the customer beforehand, we are able to set and manage their expectations and book the most convenient time. We will discuss the task in hand, inform them that the part or document has arrived and explain any actions that need to be taken prior to the engineer arriving.

• echo Home Delivery service offers a range of solutions to help you meet your customer's expectations, from collections and deliveries to a fully managed booking service.

• echo Document Exchange provides a secure service that collects from your chosen location, dispatches through echo's trucking network and then delivers to your end customer. Our trained Secure Couriers will operate within specifically defined criteria, checking ID's, signatures and utility bills to confirm the recipient's identity; either at a home or a prearranged location.

• echo always ensures that Critical Couriers are on standby in the event of an emergency, helping to minimize operational down-time in a cost effective fashion. In addition to this, all of echo’s storage depots are constantly monitored and manned to give you peace of mind, letting you know that your spares are safe and secure.

echo will soon be launching a new online Customer Portal. This will offer customers enhanced order booking, call progress and stock viewer tools thus increasing information availability for all customers.